Coaching and Motivation Limited’s Privacy Policy, Cookie Policy and Website Terms
Coaching and Motivation Limited Privacy Policy:
Thank you for reading our Privacy Policy, which details how we look after your data when you visit our site or when you receive coaching services from us. At Coaching and Motivation Limited we take your privacy seriously. We’re committed to protecting your privacy and handling your information in a responsible way while you use our website and services.
We encourage you to read this policy so you're fully in the loop about how and why we use your information.
Please note, we don’t offer coaching services to children, and our website is not intended for children.
Who’s in charge of your data?
The controller of your data is Coaching and Motivation Limited and we can be contacted on:
Email address: info@coachingandmotivation.co.uk
Not happy with something?
We’re committed to treating your personal data with respect, transparency, and care. If you ever have questions or concerns about how your data is used, we want to hear from you, and we’ll do our best to resolve things quickly and fairly. Under the Data (Use and Access) Act 2025, you have the right to raise a complaint about how your personal data is handled. Here's how:
What type of data do we collect about you?
‘Personal data' is information that identifies you. If we've removed your identity (by making the data anonymous), it won’t be classed as personal data.We might collect, use, store, and share various types of personal data about you as follows:
· Identity details such as first and last name, username or similar identifier, marital status and title, date of birth and gender.
· Contact details such as your billing address and delivery address, email address and telephone number.
· Technical information such as your internet protocol (IP address), your login data, browser type, version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our website.
· Financial information such as your bank account and payment card details.
· Information about transactions like details about payments to and from you, and other details of products and services you have purchased from us.
· Account details such as your username, password, purchases or orders made by you, and your interests, preferences, feedback and survey responses.
· Usage information about how you use our website, products and services.
· Marketing information such as your preferences on receiving marketing from both us and third-parties, along with your communication preferences.
· Coaching information such as the information you input into Third Party self-assessment inventories or psychometric tests (such as, but not limited to, Motivational Maps® and Insights Discovery®) that they subsequently share with us, as well as information you tell us in our coaching sessions. Before using any Third Party self-assessment inventory, psychometric test or assessment you should check you are happy with all the terms and the Privacy Policies of the organisation in question as we are not responsible for controlling the data you input into Third Party systems or products. However, if you chose to use their services once they share your data with us we will treat in in accordance with this Privacy Policy.
Aggregated Data: We may also use the above information, without any of your identifiable details, to produce aggregated data. An example incudes statistical or demographic data, that can help us understand our client needs better. For example, we may aggregate usage data from our website to calculate the percentage of users who access a specific website page or feature. If we combine this data with your personal data at any point so you do become identifiable, we treat this as personal data and use this in accordance with this policy.
Special Category Data: We do not collect any special category data about you, such as health data, information about your race, religious beliefs, sex life or sexual orientation, political opinions or trade union memberships, criminal convictions/offences, and your genetic and biometric data.
How do we collect your personal data?
We use different methods to collect data from and about you. The majority of the time, our information is collected directly when you contact us in the following ways:
· When you fill in any new client onboarding forms;
· When you complete any forms before or during an appointment;
· Verbally during discussions;
· You instruct us to provide coaching services;
· Correspondence with us via post, phone, email or otherwise;
· When you apply for our services or any of our products;
· Verbally during our coaching sessions;
· When you request marketing communications to be sent to you;
· When you give us feedback or contact us.
We may also receive your personal data from the following third parties:
· Online coaching directories where you have posted your interest in coaching services.
· Social media sites where you have publicised your information.
· Third parties who refer you to us, such as fellow coaches or previous clients.
Another method we may use to collect data includes the use of automated technologies or interactions, like website cookies or other similar technologies. This includes information about your equipment, browsing actions and patterns and information about your browsing activity if you visit another website that uses the same cookies as us. This means we receive information about how you use these third-party websites.
This data collection helps us to improve user experience, and to gather information about how you use our website. For more information, please refer to our Cookie Policy, which can be found on our website.
We may also receive data from third-parties such as:
· Publicly available sources, such as Companies House or the Electoral Register.
· The information you input into self-assessment inventories or psychometric tests (such as Motivational Maps® and Insights Discovery®) that you might have used as part of our services.
What are the purposes for which we use your personal data?
The purposes for which we will be using your data include:
· To register you as a new customer.
· To provide our services and to process and deliver any orders, including: a) to manage payments, fees and charges and b) to collect and recover money owed to us.
· To manage our relationship with you e.g., to notify you about changes to our terms of this privacy policy or to ask you to leave a review and/or take a survey.
· To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
· To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
· To make suggestions and recommendations to you about goods or services that may be of interest to you.
We rely on one or more of the following lawful conditions to process your data as outlined above:
· To fulfil our contract with you;
· For our legitimate interests; or
· To comply with legal obligations.
In some scenarios, we’ll ask for your consent, especially for collecting sensitive data. In most circumstances, generally, we do not obtain your consent for processing your personal data. If we send you marketing communications and you no longer wish to receive them, you can opt out anytime by contacting us at info@coachingandmotivation.co.uk.
We may process your personal data for more than one lawful reason at a time, depending on the specific purpose for which we are using your data. If you’d like more information on the specific legal ground we are relying on, on occasions where we rely on more than one legal ground, please feel free to contact us.
Our Lawful Basis: Recognised Legitimate Interests
We sometimes process your personal data under what’s called a “recognised legitimate interest”. This is a lawful basis introduced by the Data (Use and Access) Act 2025. This means we use your data in ways that support important public or organisational aims, while respecting your rights and freedoms.
Examples include:
We always carry out a balancing test to make sure our interests don’t override yours. You have the right to object to this type of processing at any time, and we’ll explain your options clearly.
If you’d like to know more or raise a concern, just email us at info@coachingandmotivation.co.uk. We’re committed to transparency and respectful data use.
Do we use Cookies?
Cookies help make our website work better for you, remembering your preferences and improving your experience. You can control cookie settings in your browser. Cookies make your browsing experience on our site as smooth as possible, because they remember your preferences.
Our website uses cookies to distinguish you from other users of our website. Please refer to our Cookie Policy below.
Do we use third-party links?
Our website might link to third-party websites, tools and apps. Clicking on these links may allow third parties to collect or share your data.
We do not control said websites and are not responsible for said websites’ privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Do we ever share your personal data?
We take your data's security seriously and only allow certain people to access it.
We may share your personal data with the parties set out below for the purposes as stated further above.
· Service providers, acting as processors who provide IT and system administration services.
· Professional advisers, acting as processors or joint controllers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
· HM Revenue & Customs, regulators and other authorities, acting as processors or joint controllers, based who require reporting of processing activities in certain circumstances.
· Professional bodies whom we are members of and we engage with for training and continuing education purposes. They may require the name and contact information of all clients for possible verification.
· Card merchants who may host your card details for the purpose of any transaction that you may make to us (such as PayPal and Stripe).
Third parties will not have access to the notes we may create about your coaching sessions with you. Any such notes will be kept 100% confidential and not be shared with any third party.
All of the above third parties have a requirement to respect the security of your personal data. We do not permit them to use your personal data for their own purposes – they are only permitted to process your data for specified purposes in line with our instructions.
Do we ever transfer your data internationally?
We may transfer your data outside of the United Kingdom/EEA because many of our external third parties and products (eg Microsoft Outlook) are based outside the United Kingdom/EEA and so their processing of your personal data will involve a transfer of data outside the United Kingdom.
Whenever we transfer your personal data out of the United Kingdom, we make sure it is protected by at least implementing one of the following safeguards:
· We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the United Kingdom
· Where we use certain service providers, we may use specific contracts approved by the UK Information Commissioner’s Office and the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific process used by us when transferring your personal data out of the United Kingdom.
How secure is your data with us?
We have strong security measures in place to keep your personal information safe. Only authorised individuals who have a need to know are granted access to your data, such as our employees or trusted partners. They will process your data in accordance with our confidentiality terms.
In the rare circumstances that there is a personal data breach, we have procedures in place and will notify you, along with any applicable regulator, when we’re legally required to.
What is our process for retaining your data?
We only keep your data as long as necessary for the reasons we collected it.
By law we have to keep basic information about our customers (including contact information, identity details, financial information and data relating to your transactions with us) for six years after they cease being customers for tax purposes.
For information that does not fall under the definition of basic, to determine the appropriate retention time, we look at what kind of data it is, how sensitive it is, the risks if it's misused, why we need it, and if there are other ways to achieve the same goals. We also consider applicable legal, regulatory, tax, accounting and other requirements.
What are your legal rights in relation to your data?
You have the following rights regarding your personal data:
Access: You have the right to ask us what personal data we hold about you and to receive a copy of that data. This is called a Subject Access Request (SAR).
We’ll respond within one calendar month, but if we need to verify your identity first, we may pause the clock while we do so. This helps protect your data and ensures we’re sharing it with the right person. If your request is complex or repetitive, we may apply proportionality rules under the Data (Use and Access) Act 2025, which allow us to limit the scope or extend the response time. We’ll always explain why and keep you informed. To make a request, just email us at info@coachingandmotivation.co.uk with the subject line “DSAR Request”. You don’t need to use legal language - just let us know what you’d like to see or understand. If you’re unhappy with how we handle your request, you can raise a concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk
Correction: If the personal data we have about you is incomplete or incorrect, you can ask us to correct it.
Erasure: You can ask us to delete your personal data. It's important to note, however, that there might be legal reasons that prevent us from fulfilling this request. If such reasons exist, we will inform you when you make your request.
Objection: In certain situations, you have the right to object to the processing of your personal data.
Restriction of Processing: You can request that we restrict the processing of your personal data under specific circumstances.
Data Portability: You have the right to request the transfer of your personal data directly to you or to a third party of your choice.
Withdrawal of Consent: At any point where we rely on your consent to process your personal data, you have the right to withdraw this consent. Withdrawal of consent will not affect the legality of the processing done before the consent was withdrawn. Should you withdraw your consent, we might be unable to provide you with certain products or services. We will inform you if that is the case when you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
We won’t charge any fees for you to request access to your personal data. However, a reasonable fee may be charged if your request is clearly unjustified, repetitive or excessive. We also reserve the right to not comply in this scenario. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes and Contact
We regularly review our Privacy Policy. Please keep us updated if your personal data changes. If you have any questions or need to exercise your rights, just get in touch.
Thanks for reading our Privacy Policy. If you have any questions please don't hesitate to contact us at info@coachingandmotivation.co.uk.
Coaching and Motivation Limited Cookie Policy:
Thank you for reading our Cookie Policy. We are committed to ensuring that our website and the use of cookies, complies with UK laws on privacy and data protection. This policy sets out the types of cookies we use, the exact cookies used on our website, whether we are using any third-party cookies, how you can control our use of cookies, what their expiry dates are and how you can get in contact with us for more information.
What are cookies?
Cookies are small files of information, usually containing letters and numbers, that websites store on your browser, or the hard drive of your computer. You must however agree to these cookies being stored for them to be stored on your device.
Our website needs to use these cookies so we can understand what works well with our website, and what we can do to improve. These cookies also allow us to distinguish you from other website visitors, helping us to provide you with a seamless experience on our site.
What type of cookies do you use?
We use the following cookie types:
Essential Cookies – These can also be known as Strictly Necessary Cookies, and they’re very important for us to make sure our website runs as it should. As a result, these cookies are always automatically enabled, to make sure our website works sufficiently. Some examples of uses of essential cookies include the distribution of website traffic across multiple servers – without the website speed being affected, enabling the use of a shopping basket and facilitating the check out process.
Analytical Cookies – These can also be known as Performance Cookies, and they gather information about how website visitors use a website. These cookies help us to keep count of the number of visitors on our website, and also helps us to understand how these visitors use our website. This enables us to understand what works well on our website, and what doesn’t work so well, so we can continuously improve the site for visitors.
Functionality Cookies – These make your experience on our website easier by remembering user preferences, and simplifying interactions. Some examples of what these cookies enable include remembering your language preferences, font sizes, your log-in details, and items in your shopping basket.
What exact cookies do you use on your website?
We’ve provided a detailed breakdown below of all the cookies we use on our website, and why we use them.
Name and Type of Cookie
Why do we use this?
Essential Cookies:
cookie_terms_accepted This cookie appears if you click on the ‘Accept’ button on the cookies banner. This cookie expires 2 months after your site visit started.
cookie_warning_dismissed This cookie notes that you have clicked ‘Accept’ or ‘Decline’ on the cookies banner and that, as a result, the Cookie Warning has been dismissed. This cookie expires 2 months after your site visit started.
dps_site_id A functional cookie designed to improve speed and performance and help keep track of your session whilst on the site and navigating between pages etc. Expires when the session ends.
trustedsite_tm_float_seen Confirms that the ‘Trusted Site’ banner has been shown on the website and stops it from constantly reappearing every time you navigate within the site etc. Expires 5 minutes after your site visit started and the cookie was created.
trustedsite_visit Confirms to your browser that you have visited a ‘Trusted Site’ (namely, our site, www.coachingandmotivation.co.uk). Helps with site functionality within your browser to allow you to navigate between pages on the site etc. Expires 24 hours after your site visit started and the cookie was created.
Non-essential Cookies:
x-visitor-id Recognises a specific browser/device across multiple pages, visits, and sessions to improve user experience and provide website analytics. Expires 2 months after your site visit started and the cookie was created.
How can I control these cookies?
You are able to control your use of cookies on our website. You can do the following:
· Accept cookies – ALL the above cookies will be activated.
· Decline cookies – this declines all non-essential cookies.
We do not currently knowingly use Third Party Cookies on our website but will update this policy if we do in the future.
How do I ask you for more information?
If you’d like to learn more about our use of cookies, or if you have any questions, please get in touch with us on the following details: info@coachingandmotivation.co.uk. We will ensure we get back to you within one calendar month. Thank you for reading our Cookie Policy.
Coaching and Motivation Limited Website Terms and Conditions:
Who we are and how to contact us:
www.coachingandmotivation.co.uk is a site operated by Coaching and Motivation Limited ("We"). We are a limited company registered in England and Wales under company number 17019430 and have our registered office at Mill House, Court Farm, Church Lane, Norton, Worcester WR5 2PS.
To contact us, please email info@coachingandmotivation.co.uk
Please note, these Website Terms and Conditions do not apply to the sale of services.
Please refer to our by our General Terms and Client Proposals which together form our Coaching Terms.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
· Our Privacy Policy, which sets out information about the data we collect and how we process it.
· Our Cookie Policy, which sets out information about the cookies on our site.
· Our General Terms, Client Proposals and Coaching Terms which apply to the provision of our services to you.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing via these terms if this happens and we will ensure that the transfer will not affect your rights under these terms.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, or to enable you to purchase services from us, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@coachingandmotivation.co.uk
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Please note that this exception does not apply to information concerning services for sale through our site.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you
· The liability provisions set out in this section apply only to the use of our site and not to the sale of services, which is governed separately by our General Terms and Client Proposals which together form our Coaching Terms.
· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
· Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our General Terms and Client Proposals which together form our Coaching Terms.
· Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You must not use automated tools, bots, or scripts to interfere with the operation of our site or attempt to harvest data without authorisation. By breaching this provision, such conduct may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact info@coachingandmotivation.co.uk
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Our trade marks are unregistered.
The name ‘Coaching and Motivation Limited’ and the rest of our branding is protected as unregistered trade marks and you are not permitted to use any of our marks without our approval, unless they are part of material you are using as already permitted in these terms.
Thank you for reading our website terms and conditions.
If you have any questions about any aspect of our Privacy Policty, Cookie Policy or Website Terms and Conditions please emai info@coachingandmotivation.co.uk.
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